Case Study · Quality Assurance

A Disciplined, Metrics-Driven Quality Program.

AIA helped an insurer strengthen quality discipline across core systems, improve release practices, and reduce production defects on a sustained basis.

Result: production defects down roughly one-third on a sustained basis, with peak-to-trough reductions approaching 70% - improvements that held over time.

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01 - Measured Results

Quality improvements that held over time.

The engagement shifted quality from after-the-fact defect handling to a disciplined operating model for design, testing, and release.

~33%

Sustained reduction in production defects

~70%

Peak-to-trough defect reduction

02 - The Challenge

Defects were creating operational friction.

The organization needed a stronger approach to quality across core systems. Production defects were slowing operations and highlighting the need for better metrics, testing discipline, and release accountability due to inconsistent defect categorization, testing occurring too late in the development lifecycle,and lack of consistent quality metrics.

03 - What AIA Established

A program built to last

Quality measurement -Established defect metrics and trend reporting to make quality measurable.
Clear visibility into defect trends and quality performance
Stronger discipline around design, testing, and release practices
Continuous improvement - Created a repeatable framework for identifying problems, addressing root causes, and sustaining improvement.

04 - The Business Impact

Improvement that held

Production defects declined roughly one-third on a sustained basis
Peak-to-trough reductions approached 70 percent
Teams changed how they design, test, and release software

The impact extended beyond defect counts. Teams gained greater visibility into quality, stronger release discipline, and a repeatable way to sustain improvement.

“AIA helped us establish a disciplined, metrics-driven quality program across our core systems. Following their engagement in the second half of 2024, production defects declined by roughly one-third on a sustained basis, with peak-to-trough reductions approaching 70 percent. The improvements held over time and changed how our teams design, test, and release software.”

Adam LaFlamme

Vice President & Chief Information Officer

Quality & Operating Discipline

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AIA helps insurers build metrics-driven quality programs that reduce defects and hold the gains over time.